I invested the working day getting put on keep following seeking a correction of the poorly installed carpet. Produced the appointment Nearly 2 weeks right before, for it to become assessed and fixed and not a soul confirmed up – Regardless that se bought a contact expressing they'd arrive inside of a two hour window….in the morning.
On installation working day, I transfer many of the little knick-knacks, and many others., and vacuumed, to allow them to shift the furniture. In the event the installers commence going the furniture from the living room in excess of in the kitchen area, one of them kicks more than my significant, huge glass Puppy bowl, and set a crack while in the brand-new porcelain tile we had just laid, as well as causing an amazing h2o mess.
September 9, 2018 at eleven:22 pm On September 8, 2018 Employee Jose Hernandez came to my property to accomplish hardwood ground lnstallation on my stairs and l’m incredibly upset Together with the do the job which has been finished. The employee Slash the hardwood floor material improperly and you will see space between hardwood floor material on the ways. The employee has nails and holes while in the hardwood floor content on thirteen methods. When l requested Jose Hernandez about this and why l can see nails coming out with the hardwood flooring content he said Here is the way it’s suppose to be and he’s finished all he can do. I’m genuinely upset for the reason that l experience He's insulting my intelligence by telling me this due to the fact he is suppose for being a accredited contractor who specializes in carrying out this do the job and to inform me That is how it should be is sad.
We perception your disappointment and so are let down to hear that you're feeling this way. Remember to e mail your worries and account information and facts to customersupport at empire-today.com, and point out Corporate Headquarters in the subject line so we may well additional help you.
We all know skipped appointments might be irritating, and we’d like to deal with your concerns ASAP. Sad to say, we’re struggling to Find your account. Remember to emails us at customersupport@ empire-today.com with each your account and make contact with facts. We look forward to hearing from you!
Thanks for bringing your issues to our attention. We’ve acquired your email, and we’ll be in contact with you shortly to discuss your carpet concerns.
I’ve contacted customer aid and whoever would solution my phone calls over the past two months. I have placed over sixteen calls and nevertheless haven't acquired any resolution to our challenge. We had carpet put in in April and it had been a awful sloppy job. We identified as several times, eventually experienced an individual occur take a look and choose shots and NO Observe UP. I had to chase. Not one person would return phone calls, they tousled several appointment situations then spoke unprofessionally and insulted us over the phone.
In 2011, Empire Today implemented a carpet and padding recycling method to attenuate the environmental impression of their working day-to-day operations.
! Soon after several tries to reach Somebody anyone. I spoke with Meagan at their major office and he or she along with the Installer supervisor that they'd use another underlayment. If they at last showed as many as redo the floor they didn’t have any new underlayment ! Soon after achieving The supervisor he stated that the leading office explained not To place down new but to reuse the initial! They did the ground and it absolutely was excellent. For two weeks that is, it had been now even worse than ahead of and twice as loud!! Well you already empire today know the Tale now about getting ahold of them and getting somebody out to think about the floor. its the top of march by now! Apri[, Might, June, July, ,Aug and This is actually the God’s straightforward real truth The supervisor confirmed up immediately after you understand how quite a few claims and dates set and broken , I realize I have them all documented, September 27th, which was useful for him due to the fact his wife was with him and he spelled out that they had been on their own way to their lake cabin and stopped by for your moisture looking at!! He walked in with my wife and I standing there and said he could hear it advertisement feel the ground going and hadn’t even made it on the Bedroom however! He shook his head a told us both equally that it absolutely was Undesirable and yep they might manage us and make this flooring appropriate!!! Very first time ever of us listened to or even produced mention of gluing the floor down! He spelled out that it ought to have been glued down! He assured us that they'd make it ideal and have us cared for and left1 Monday I have a simply call from Meagan and he or she explained that she experienced his report Which there WAS NO Issue Together with the INSTALLTION Which we have been Chargeable for shelling out to obtain the floor glued down ! So with that currently being claimed I am forwarding all this information and dates and situations and phone calls and promises and damaged appointments and no return calls and voice mails which were remaining to a lawyer if we don't get any response from this e mail! I am able to guarantee It will be quite a bit much more cost helpful for Empire to mend or switch our ground than for me to acquire authorized motion!! Not a risk a Guarantee!
Keep in mind, my residence is only just at 1200 sq ft, but it's still simply a tad less expensive than the opposite 2 quotes, and Empire is highly regarded right!? SIDE Be aware: I used to be by no means provided a copy on the agreement, it was to be emailed to me... Under no circumstances Occurred. So we signed, compensated, and scheduled.
November 29, 2017, The contact states they may install the laminate flooring in my eating area front room and smaller closet in the living room and In the event the floors require leveling that was also A part of my deal. See connected agreement fourteen web pages. The closet wasn't accomplished I was informed via the installer I still left the things for the closet both you and your partner can do that. The installer showed up at 830am by himself at 930am he known as a person and began cursing and acquiring upset.
In reality I discussed this enterprise to people in line at Meijer’s and so they realized about empire and wouldn't use them for practically nothing. They've had family and friends who experienced knowledgeable similar issues with empire. I see that the corporate responds to these rapidly, Yeah Right, this is actually a business who don’t treatment about customer gratification or service.
Remember to Call Chrissy at 206-898-XXXXX or at the above mentioned electronic mail handle of cjjaxs at gmail.com to finalize your conclusion as I might be away from city right up until Monday of upcoming week as I have to journey to Mississippi to bury my brother (In case the hurricanes enables us to do this.)
Please Notice: all of our stuff from bedrooms is sitting down inside the bathrooms, and our we have been not able to use the bogs and or any realted facilities. That is unaceeptable and Completely wrong in so numerous ways.